Refund Policy

At [Your Store Name], we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

By shopping with us, you agree to the following terms.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, the following conditions must be met:

✅ The item must be unused, unworn, and in its original condition (with tags and packaging).
✅ The return request must be made within [X] days of receiving your order.
✅ The item must not be a final sale or custom product, unless defective.

2. Return Process

1️⃣ Submit a Request: Email us at [Your Contact Email] with your order number and reason for return.
2️⃣ Receive Return Instructions: We will provide you with the return address and instructions.
3️⃣ Ship the Item Back: You are responsible for return shipping costs unless the item is defective. We recommend using a trackable shipping service.
4️⃣ Inspection & Refund: Once received, we will inspect the item and process your refund.

3. Refund Details

🔹 Approved Refunds:

  • Refunds are issued to the original payment method within [X] business days.
  • If you used a gift card, store credit will be issued instead.

🔹 Non-Refundable Items:

  • Final sale, discounted, or custom items.
  • Gift cards.
  • Items damaged due to misuse or improper care.

🔹 Late or Missing Refunds:

  • If you haven’t received a refund yet, check with your bank or payment provider.
  • If the issue persists, contact us at [Your Contact Email].

4. Exchanges

We do not offer direct exchanges. If you need a different size or item, please return the original product and place a new order.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [X] days of delivery with photos of the issue. We will provide a replacement or full refund at no cost to you.

6. Shipping Costs for Returns

🚚 Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

🚚 Original Shipping Fees: Shipping costs paid at checkout are non-refundable, except in cases of an error on our part.

7. Contact Us

If you have any questions or need assistance, feel free to contact our support team:

📧 Email: [Your Contact Email]
📍 Address: [Your Company Address]

This policy ensures clarity for your customers while protecting your business. Let me know if you need any modifications! 🚀